Boosting Knowledge Management with Knowledge Mapping: An Analysis of Benefits and Challenges
| dc.creator | Jurado-Zambrano, Diego Armando | |
| dc.creator | Echeverrri Hoyos, Isabel Cristina | |
| dc.date | 2024-08-12 | |
| dc.date.accessioned | 2025-10-01T23:49:12Z | |
| dc.description | Objective: to identify the benefits and challenges encountered in implementing knowledge mapping at a public organization in Colombia. Design/methodology: The study employed a qualitative methodology with a descriptive approach. This single case study also used semi-structured interviews. Findings: The results demonstrated that knowledge mapping has been instrumental in standardizing processes, ensuring continuity in their development, identifying critical knowledge areas, accelerating learning curves, and facilitating knowledge transfer. However, its implementation has faced numerous challenges, including high staff turnover, lack of employee empowerment, frequent changes in management, and the absence of a robust technical team to support its deployment. Conclusions: Knowledge mapping is a valuable tool in knowledge management processes, particularly in identifying critical operational knowledge. However, the inherent characteristics of public organizations—such as their approach to human talent management and high administrative rigidity—may pose significant obstacles to an effective and timely implementation of knowledge management strategies. Originality: This study explores the implementation of knowledge mapping by a public organization, a topic that has received little attention in this sector. In Colombia, the regulations in this area are relatively recent. Consequently, these findings offer decision-makers a better understanding of key aspects to consider when these strategies are implemented. | en-US |
| dc.description | Objetivo: identificar los beneficios y las dificultades experimentadas en la implementación de la herramienta de mapas de conocimiento en una organización del sector público colombiano. Diseño/metodología: el estudio se desarrolló bajo una metodología cualitativa de alcance descriptivo. Se empleó la estrategia de estudio de caso único y la herramienta de entrevista semiestructurada. Resultados: los resultados mostraron que los mapas de conocimiento han ayudado a estandarizar los procesos y a dar continuidad al desarrollo de estos, a identificar conocimientos críticos, a acelerar la curva de aprendizaje y a facilitar la transferencia de conocimiento. Por su parte, las dificultades se relacionan elevada rotación de personal, la falta de empoderamiento, los cambios periódicos del personal directivo y la falta de un equipo técnico sólido para acompañar el despliegue de los mapas de conocimiento. Conclusiones: los mapas de conocimiento son una herramienta valiosa en los procesos de gestión del conocimiento, principalmente en la identificación de conocimientos críticos para la operación. Sin embargo, condiciones propias de organizaciones del sector público, tales como la forma de administrar el talento humano y la alta rigidez administrativa, puede llevar a estas a enfrentar obstáculos que impidan implementar estrategias efectivas para la gestión del conocimiento. Originalidad: el estudio explora la implementación de los mapas de conocimiento en una organización pública, aspecto poco teorizado en este sector. En Colombia, las normativas en el área son relativamente recientes. Por consiguiente, estos resultados ofrecen a los responsables de la toma de decisiones una mejor comprensión de los aspectos clave que deben tenerse en cuenta a la hora de aplicar estas estrategias. | es-ES |
| dc.format | application/pdf | |
| dc.format | application/zip | |
| dc.format | text/xml | |
| dc.format | text/html | |
| dc.identifier | https://revistas.itm.edu.co/index.php/revista-cea/article/view/2763 | |
| dc.identifier | 10.22430/24223182.2763 | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12622/7130 | |
| dc.language | spa | |
| dc.publisher | Institución Universitaria ITM | es-ES |
| dc.relation | https://revistas.itm.edu.co/index.php/revista-cea/article/view/2763/3310 | |
| dc.relation | https://revistas.itm.edu.co/index.php/revista-cea/article/view/2763/3433 | |
| dc.relation | https://revistas.itm.edu.co/index.php/revista-cea/article/view/2763/3434 | |
| dc.relation | https://revistas.itm.edu.co/index.php/revista-cea/article/view/2763/3435 | |
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| dc.rights | Derechos de autor 2024 Diego Armando Jurado-Zambrano, Isabel Cristina Echeverrri Hoyos | es-ES |
| dc.rights | https://creativecommons.org/licenses/by-nc-sa/4.0 | es-ES |
| dc.source | Revista CEA; Vol. 10 No. 24 (2024); e2763 | en-US |
| dc.source | Revista CEA; Vol. 10 Núm. 24 (2024); e2763 | es-ES |
| dc.source | 2422-3182 | |
| dc.source | 2390-0725 | |
| dc.subject | gestión del conocimiento | es-ES |
| dc.subject | mapas de conocimiento | es-ES |
| dc.subject | sector público | es-ES |
| dc.subject | estudio de caso | es-ES |
| dc.subject | knowledge management | en-US |
| dc.subject | knowledge mapping | en-US |
| dc.subject | public sector | en-US |
| dc.subject | case study | en-US |
| dc.title | Boosting Knowledge Management with Knowledge Mapping: An Analysis of Benefits and Challenges | en-US |
| dc.title | Dinamizando la gestión del conocimiento a través de mapas de conocimiento: un análisis desde los beneficios y las dificultades | es-ES |
| dc.type | info:eu-repo/semantics/article | |
| dc.type | info:eu-repo/semantics/publishedVersion |
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